Return Policy Page

Return/ Refund policy of ‘BelaObela.com.bd’

Please note that you must contact us instantly after receiving a defective or broken item on delivery. You must contact us over phone and apply via the return form in our website. You must return the product with the delivery man as well. We'll bear the fee for return delivery. If you do not inform us at the time of delivery, the item will not be taken back and ‘BelaObela.com.bd’ will not be held liable. Customers are requested to contact our customer care team as soon as possible for return of unwanted products.

Steps to return the product:

In the time of delivery, if you are not satisfied with the delivered product or if the model does not match, you must contact us instantly over phone. You have to fill up and submit our complaint form in the website as well. You must return the product with the delivery guy,  if the products you have got are 'damaged',' faulty' or 'not as defined' and we will solve your issue within 3 working days (outside Dhaka 5 working days) after receiving your notice. You will get a replacement product according to your order or get money refund.
The products that you can return are:
The product is not eligible for return, if the product is not -
1.     Defective product
2.     Physically damaged product
3.     Product that does not match the proposed model
4.     Product quality is not as described
 

If the product is warranty product -

     When the product does not perform from the beginning, it is considered as ‘Dead on Arrival’ (DOA). Within 3 days of arrival, customers can report to ‘BelaObela.com.bd’ points regarding DOA. We will bring the product back from the client and replace the product within 7 working days without any extra charge.
But ‘BelaObela.com.bd’ will not be held responsible for warranty claims for products which fall under these conditions:

1.     The warranty period is expired.
2.     Any component/part of the product is missing.
3.     Products damaged by accidents, bent/broken/burnt, misuse, improper installation and unauthorized repair.
4.     Products damaged by natural disasters such as lighting strikes, floods & earthquakes.
5.     Serial number of products does not match or damaged, removed or cannot be identified clearly.
6.     Product identification information altered, obliterated or removed.
7.     Products have been sold by unauthorized distributors, agents or resellers.
8.     Malfunction of products resulted from failed repair from unauthorized servicing.
9.     The warranty is not applicable for power supply, adapter, batteries, cables, stands, remote controls and other nonserial precuts.
 
If ‘BelaObela’ is able to deliver the product according to your order, the refund policy will not be applicable and you could not cancel the order. If ‘BelaObela’ fails to deliver the product according to your order, you can cancel the order and ask us for refund. All refunds are entirely refunded within 7 days of your return being issued and processed by us.

Refund process:

 1. Provide your invoice details by emailing us at support@belaobela.com.bd
2.  We will confirm the refund request over phone and will inform you the details.
3.   For Bank: If you used a card to pay us, we will request a bank refund, which will take 7-10 working days (Credit card payment return may take longer depending on Commercial Banks).
4.     For Bkash: We will send the money within 2-3 working days in your required account number, if you pay us in Bkash.